COVID Updates - 3/21/22
We closely monitor the State Regulated Health Guidelines and adjust our policies based on the most recent requirements. Your health and safety, and that of our staff, is always our highest priority.
Office Appointments (non-surgical)
Masks are not required for patients.
You may notice some staff or patients still wearing masks. Please be respectful of their decision as they may have immunocompromised issues, unable to be vaccinated due to allergens, or simply choose to wear them as extra protection.
Masks or face coverings are not required for patients or family members, but if you feel more comfortable wearing one, please do so.
The staff and doctors will remain masked as an extra precaution during this time.
We truly appreciate your willingness to protect yourself and others from the spread of any germs (COVID-19 or other) prior to surgery.
Please help our efforts not to unintentionally spread COVID-19 or other sickness by rescheduling your appointment if you...
- Are currently awaiting a COVID-19 test or plan on getting one prior to your appointment.
- Have had close contact with anyone with a suspected or laboratory-confirmed case of COVID-19 in the past 2 weeks
- Or have any of the following symptoms:
- Fever, chills, body aches
- Shortness of breath (not related to known heart/lung disease)
- Sore throat or any other cold-related symptoms
- RECENT loss of taste or smell
- Diarrhea, nausea, vomiting
- Red, irritated eye(s) (not related to known allergies/recent injections, etc.)
2021 Eye Care Leaders Data Security Incident - 6/29/2022
Mattax Neu Prater Eye Center Notifies Patients of Third-Party Data Security Incident
Mattax Neu Prater Eye Center, Inc. (“Mattax Neu Prater”) has recently become aware that a third party data security incident may have resulted in unauthorized access to the sensitive personal information of some of our patients. In 2021, Mattax Neu Prater was using the electronic medical records platform “myCare Integrity,” which was provided by the practice performance company Eye Care Leaders (“ECL”). This incident has affected eye care practices across the country, and is not specific to Mattax Neu Prater. There is no evidence of any attempted or actual misuse of any personal information. However, out of an abundance of caution, Mattax Neu Prater is notifying, via mail, any patient whose information may have been stored on the myCare Integrity system at the time of a data security incident, and providing resources to help protect potentially affected individuals. This data security incident occurred entirely within Eye Care Leaders’ network environment, and there were no other remedial actions available to Mattax Neu Prater.
According to Eye Care Leaders, on or around December 4, 2021, an unauthorized party accessed myCare Integrity data, and deleted databases and system configuration files. According to Eye Care Leaders, upon identifying the activity, Eye Care Leaders' incident response team immediately stopped the unauthorized access and began investigating the incident. Notably, there was no evidence that this incident involved unauthorized access to any of Mattax Neu Prater’s patient records.
However, a lack of available forensic evidence prevented Eye Care Leaders from ruling out the possibility that some protected health information and personally identifiable information may have been exposed to the bad actor. As stated above, there was no evidence that this information was actually accessed by the bad actor.
As of this writing, Mattax Neu Prater has not received any reports of identity theft related to this incident. However, in the interest of complete transparency, the information present during the period of unauthorized access may have included our patients’ name, address, date of birth, social security number, diagnostic information, and health insurance information.
Mattax Neu Prater is providing a toll free number, 1 (855) 482-1564, Monday through Friday 9:00 a.m. to 6:30 p.m. Eastern Time, excluding all major U.S. Holidays., if any current or former patients have questions.
Mattax Neu Prater sincerely regrets any inconvenience or concern that this matter may cause, and remains dedicated to ensuring the privacy and security of all information in our control.